Terms of service

1. Introduction

Welcome to our store. By accessing or using this website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this website. Continued use of our services constitutes acceptance of these changes.

2. Eligibility

  • You must be at least 18 years old to use this website.

  • By placing an order, you confirm that all information you provide is accurate and complete.

3. Products & Services

  • All products and services are subject to availability.

  • We make reasonable efforts to display accurate product descriptions, images, and prices, but we do not guarantee that they are free from errors.

  • We reserve the right to modify or discontinue products at any time without prior notice.

4. Orders & Payments

  • All orders are subject to acceptance and confirmation.

  • We may refuse or cancel any order if fraud, unauthorized transactions, or errors are suspected.

  • Payment must be made in full before your order is processed.

  • Prices are listed in the currency displayed on the website and may change without prior notice.

5. Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Estimated delivery time is 7–15 business days, depending on the shipping destination and courier service.

  • Delivery times are estimates only; delays due to customs or courier services are outside our control.

  • Customers must provide accurate shipping information. We are not responsible for lost shipments due to incorrect addresses.

  • Risk of loss or damage during shipping remains with the seller until the product is successfully delivered to the customer.

6. Returns & Refunds

  • Returns and refunds are handled according to our Refund Policy, available on this website.

  • To be eligible for a return, the item must be unused, in its original packaging, and within the return period stated in our Refund Policy.

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • Refunds will be issued to the original payment method once the returned product is inspected and approved.

7. Intellectual Property

  • All website content, including text, images, graphics, logos, and designs, is our property or licensed to us.

  • You may not copy, reproduce, distribute, or exploit any content without prior written permission.

8. Prohibited Uses

You agree not to use our website or services for:

  • Any unlawful purpose.

  • Soliciting others to perform unlawful acts.

  • Infringing on intellectual property rights.

  • Uploading malicious code or viruses.

  • Collecting personal information of others without consent.

  • Any activity that interferes with the security or operation of our services.

9. Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages arising from your use of our website or products.

  • Our maximum liability is limited to the total purchase amount of your order.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction where our company is registered.

11. Contact Information

For questions about these Terms, please contact us:
📧 service@smartnexa.shop